IVEN L. GLOVER
4204 Grinders Way Snellville, Georgia 30039 (770) 837-0572 home (404) 569-0832 cell ilglover@yahoo.com
Professional
Objective Highly skilled professional seeking to become affiliated with a dynamic organization in an Information Technology position where my technical and leadership expertise will contribute to your success and operational efficiency.
Qualifications
Summary – Track record of 25+ years top performance including experience, specialized technical training and education in the areas of Information Technology, Project Management, Network Security Regulations, Financial Reporting, System Diagnostic & Repair, Documentation Management and Policies and Procedures.
– Presently hold National Agency Check Clearance. Previously held Secret Security Clearance in U.S. Marine Corps based upon comprehensive governmental background investigations.
– Reputation for trustworthiness and confidentiality in handling sensitive business transactions and data.
– Team player who collaborates closely with co-workers and management to achieve targeted objectives.
– Strengths include excellent leadership, organizational and multi-tasking abilities.
– Skilled in identifying issues, resolving problems and providing direction.
– Consistently received outstanding performance evaluations during career.
– Advanced computer skills including CCNA, MCSE 2000 and MCSE NT 4.0 training.
Professional
Experience
COMPUTER SCIENCE CORPORATION – Contractor for Center for Disease Control and Prevention
Information Technology Specialist, (May 2004 – Present)
• Managed CommVauult Galaxy version 7 and 8 Backup Recovery applications using IBM Ultra Spectra Python external tape device in a very large enterprise environment. Also managed NetBackup version 8, 9 and 10 Backup Recovery applications as well.
• Implement procedures to ensure timely and efficient implementation of disaster recovery plans. .
• Administer multi-server Windows NT Server, Windows Professional 2000 and Server 2000, Windows Professional 2003 and Server 2003 LAN while servicing 5000+ workstations and 5000+ end-users.
• Initiate large scale enterprise third party Web Applications support and SQL database support associated with SQL database instances in conjunction with Web Application.
• Recommend, evaluate and purchase Information Technology products as needed.
• Maintain inventory of Information Technology assets.
• Implement procedures to ensure system reliability of Operating Systems and hardware through proactive monitoring, security audits and recovery testing.
• Formulate and implement standards and procedures into environment to ensure manageability.
• Document systems and maintain procedures to support daily activities.
• Administer and maintain Microsoft Exchange Server and User accounts including problem solving.
• Coordinate and perform servicing and general maintenance of all servers, PCs, workstations and printers.
• Administer help desk/end-user support for hardware, software and Windows Operating Systems.
• Apply technical expertise to design and maintain corporate Intranet and Internet sites.
• Develop and implement system/network documentation and IT policies and procedures.
AFFILIATED COMPUTER SERVICES – Contractor for Center for Disease Control and Prevention
Information Technology Specialist, (May 2001 – May 2004)
• Applied Information Technology skills while initiating telephone and email technical support for 1,000+ users on daily basis at Customer Support Center Help Desk.
• Provided Local Area Network support and upgrades on hardware and software applications including installing PCs, printers, servers and other systems.
• Conducted computer and network troubleshooting to isolate and diagnose common computer and network problems.
• Excelled in network and PC support with web-based services, DNS, DHCP, TCP/IP, LAN/WAN, Exchange 5.5 and Virtual Private Networking.
• Implemented user support for Microsoft products and applications including Office Suites, Windows OS, Internet Explorer and Outlook.
• Completed Windows 2000 administrative functions, including creation of profiles, user accounts, changed passwords, moved files and folders to designated volumes.
• Oversaw activities associated with PC inventory and helpdesk administration.
• Communicated effectively with end-users via telephone in high call center, including problem solving.
• Diagnosed and repaired laptops and desktop PCs.
• Applied knowledge of Norton Ghost to image workstation with Windows 2000 Professional.
• Excelled in hardware maintenance, installation, reinstallation, equipment relocation, software support, user training, acquisition assistance and network support.
IVEN L. GLOVER Page 2
Professional
Experience
(continued) DYNCORP – Contractor for Center for Disease Control and Prevention
Information Technology Specialist, (Nov 1999 – May 2001)
• Consistently excelled in responding to telephone, e-mail and fax requests for technical support for 5,000+ users on daily basis at Customer Support Center Help Desk.
• Provided local network support and upgrades on hardware and software applications, including installation of PCs, printers, servers and other equipment.
• Conducted computer & network troubleshooting to isolate and diagnose common computer and network problems.
• Implemented network and PC support with Web-based services, DNS, DHCP, TCP/IP and LAN/WAN.
• Provided user support for Microsoft products and applications including Office, Windows OS, Internet Explorer and Outlook.
• Accountable for PC inventory and Helpdesk administration including problem solving.
• Communicated effectively with end-users via telephone in high call center.
• Diagnosed and repaired laptops and desktop PCs.
• Utilized Norton Ghost to image workstation with Windows 2000 Professional.
• Installed and configured various wireless hand-held devices on CDC LAN including Blackberry, Compaq Ipaq and palm handhelds.
• Administered procedures to achieve timely and efficient hardware maintenance, installation, reinstallation, equipment relocation, software support, user training, acquisition assistance and network support.
NICHOL RESEARCH CORPORATION/TECHNICAL SERVICES CORPORATIONS – Contractor for Center for Disease Control and Prevention
Information Technology Specialist/LAN Support Analyst, (April 1999 – Nov 1999)
• Utilized technical expertise to provide user support for Microsoft products and applications including Office Suites, Windows Operating Systems, Internet Explorer and Outlook.
• Accountable for PC inventory and helpdesk administration.
• Communicated effectively with end-users via telephone in high call center including extensive problem solving.
• Performed diagnose and repair of laptops and desktop PCs in a timely manner.
• Utilized Norton Ghost to image workstation with Windows 2000 Professional.
• Installed and configured various wireless hand-held devices on CDC LAN including RIM, Blackberry, Compaq Ipaq and palm handhelds.
WILLIAM N. ROBBINS LAW FIRM
Information Technology Systems Administrator, (Nov 1998 – April 1999)
• Provided user support for various Microsoft products and applications including Office Suites, Windows OS, Internet Explorer and Outlook.
• Implemented functions involving PC inventory and Helpdesk administration.
• Communicated effectively with end-user via telephone and email.
• Performed diagnose and repair laptops and desktop PCs.
UNITED STATES MARINE CORPS – Honorable Discharge
Information Technology Systems Administrator/Office Administrator/Sergeant, (May 1987 – Oct 1998)
• Promoted through the ranks to supervisory status due to outstanding performance and leadership abilities.
• Received various medals and awards for honorable service.
• Excelled in all phases of administrative management of military office, with emphasis on high level of customer service and quality control of all services.
• Supervised, trained, evaluated and motivated 60 personnel to achieve optimum performance as Platoon Sergeant.
• Observed and enforced strict compliance with Military Standards & Specifications regarding all activities.
• Provided user support for various Microsoft products and applications including Office Suites, Windows OS, Internet Explorer and Outlook.
• Accountable for PC inventory and Helpdesk administration.
• Performed safe and efficient diagnosis and repair of PCs.
• Maintained personnel records, audited and retrieved pay and personnel information.
• Completed other functions involving pay and personnel administration as required.
Education Vincennes University, Vincennes, IN
Architectural Drafting major.
United States Marine Corps -Non Commissioned Officer Academy, Quantico, Virginia
Completed all required Leadership and Management courses, (Oct 1995 – Dec 1995).
